Terms of Use

The position

This website, the services described across it, and any application published in our name are operated by THE REVENUE HOUSE LIMITED, a company registered in Northern Ireland under number NI740029, trading as The Revenue House and working from Belfast.

What this means in practice

Our registered office sits on the Companies House record against that number, and a formal document takes effect once served there. Everything short of formal service travels faster by email to enquiries@therevenuehouse.uk, which is answered by a person within one business day.

These items form a binding agreement between you and us. Read them before using the site, before instructing us, and before installing anything we publish. Where you find them unacceptable, the remedy is simply not to proceed.

The position

A handful of words carry a settled meaning throughout this memorandum. Where one of them appears capitalised, this is the meaning intended.

What this means in practice

On reading: treat headings as signposts rather than obligations; take "including" as opening a list out rather than closing it down; read a named statute as carrying its amendments and any re-enactment; and let singular and plural stand for one another wherever sense requires.

The position

Not every item here applies to every reader, and saying so plainly is fairer than making you work it out. Items 01 to 08 govern the website and bind anyone who reads it. Items 09 to 22 govern paid work and bind a Client once an Engagement exists; that relationship is between businesses. Items 23 to 29 are the licence for our Applications and are written to be read by a Consumer as much as by a company. Items 30 to 33 are procedural and reach across all of it.

What this means in practice

Conflicts are resolved in a fixed order. Between the website items and the engagement items, the engagement items win for anything concerning an Engagement. Between this memorandum and a signed engagement letter or Scope Document, the signed paper wins for that piece of work. Between the licence items and a store's published rules, the store's rules win to the extent the two cannot sit together.

Nothing published on this site is an offer capable of being accepted into a contract, and the general material here is information rather than advice tailored to your circumstances. We may revise this memorandum: the edition carrying the date at the top is the one in force. For an Engagement already running, items 09 to 22 change only by written agreement between us.

The position

You are welcome to view, download and print these pages for your own lawful purposes, personal or internal, including working out whether to hire us. What you may not do is strip out an ownership notice, or treat the material as yours to republish.

What this means in practice

Any reproduction, republication, redistribution, framing or commercial exploitation beyond that needs our written permission first. Linking here from a site you control is fine, provided the link is honest, does not trade on or damage our name, and does not imply a relationship that has never existed. We reserve the ability to withdraw that permission on notice, though we have no appetite for doing so.

The position

The text, structure, design, graphics and house mark on this site, together with the names The Revenue House and THE REVENUE HOUSE LIMITED, are ours or come to us under licence, and copyright, trade mark, database and related rights protect them here and abroad. Beyond the narrow permission at item 04, nothing is granted to you.

What this means in practice

We take reasonable care that what we publish is accurate on the day it goes up, and we accept no duty to keep every page current afterwards. Descriptions of our method, our engagement shapes and our pricing models illustrate how we work; none of them commits us to a particular price, a particular scope or a particular timescale for your project.

The position

The site is open to read and closed to abuse. The list below is not a formality; each entry describes something that has been attempted against sites of this kind.

What this means in practice

• Using the site contrary to the law, or in furtherance of anything unlawful or dishonest.
• Reaching, or trying to reach, any part of the site, its hosting, or a connected system, account or network that was not opened to you.
• Introducing hostile code of any description, or aiming traffic at the site with the object of taking it down.
• Probing the site's defences, other than under a good-faith disclosure report sent to enquiries@therevenuehouse.uk, where nothing found is exploited and nothing is reached beyond what demonstrating the weakness requires.
• Harvesting or systematically extracting the content — to republish it, to resell it, or to assemble a training corpus — without our written permission.
• Passing yourself off as us, asserting a connection that does not exist, or using our name or mark in a way apt to mislead.
• Loading our infrastructure out of all proportion to reading a few pages.

Several of those are criminal under the Computer Misuse Act 1990. Where the circumstances warrant it we will report the matter, co-operate with whoever investigates it, disclose your identity to them, and block the address or network the traffic came from.

The position

Where we link out, the link is a convenience and nothing more. Another organisation's site is not ours to run, and pointing at it is not a recommendation of what it contains or how it behaves.

What this means in practice

We take no responsibility for the content of a site at the far end of a link, for whether it is reachable, or for what it does with information you give it. Once you follow the link you are governed by that site's own terms and its own privacy arrangements.

The position

This site costs you nothing and is offered in the condition it happens to be in, at whatever times it happens to be reachable. We give no promise that it will be continuously available, promptly updated, free of every error, or free of anything harmful, and no promise that a fault will be put right within any period.

What this means in practice

We may take the site down, hold parts of it back or restrict access for commercial or operational reasons, giving notice where giving notice is practical. General material published here is not consulting, financial, legal, tax or any other professional advice, and it should not be acted on as though it were. Where the site is used in connection with an Engagement or an Application, the ceiling at item 20 and the consumer position at item 27 govern what we answer for.

The position

Two lines of work, deliberately joined. On the advisory side: revenue diagnostics and funnel analysis, optimisation of sales and marketing process, and revenue-operations design covering pipeline definitions, forecasting cadence, data hygiene and reporting. On the delivery side: internal business systems, workflow automation and integrations, and reporting layers — with hosting, operation, maintenance and support where a Build & Run retainer is agreed.

What this means in practice

An Engagement usually takes one of five shapes: a fixed-scope project, a monthly advisory retainer, a build project, a Build & Run retainer, or a combined engagement running from diagnosis straight through to delivery. Which of them applies, what falls inside it and what deliberately falls outside it are settled in the Scope Document rather than inferred from our Services and Method pages.

The position

Nothing said on a call, written into a proposal or quoted as an estimate binds either of us. An Engagement exists at the moment you accept in writing — an email confirmation or an electronic signature will do — an engagement letter or Scope Document that we have issued. That acceptance pulls this memorandum in with it.

What this means in practice

A proposal stands for 30 days unless it says otherwise, and it rests on the assumptions and dependencies written into it. Where an assumption turns out to be wrong or a dependency is not met, we tell you promptly, and where the effect is material we put a written change to scope, timescale or price in front of you. A change binds only once both of us have agreed it in writing; an invoice for work you never approved will not arrive from us. Timescales given in a Scope Document are given in good faith and are not conditions of the contract unless that document expressly makes a date essential.

The position

Items 09 to 22 are for organisations. Accepting an Engagement confirms three things: that you instruct us for business purposes rather than personal ones, that the individual accepting is over eighteen, and that they hold authority to bind the organisation they sign for.

What this means in practice

You also confirm that you are entitled to let us into the systems, records and materials you make available, and that opening them to us breaks no promise you have made to anybody else. That matters more in our work than in most, because a revenue diagnostic reaches straight into records a third party may have placed with you under conditions.

The position

Our work runs on your co-operation, and an engagement that starves of it produces a worse answer at the same price. The obligations below are therefore real obligations rather than aspirations.

What this means in practice

• Give us accurate information, and reasonable access to the people, systems and records the Scope Document identifies, inside the periods it sets.
• Name one accountable contact who can approve a decision, and have them respond in a reasonable time.
• Issue our credentials under named accounts, keep them secure, and withdraw them when the Engagement ends.
• Keep your own backups, and satisfy yourself that a proposed change is acceptable before it reaches your production environment.
• Hold every licence, consent and permission we need in order to do the work.
• Meet your own data protection obligations for the personal data you put in front of us.

Where our progress is held up by something you did or did not do — a Client Delay — we do not carry the resulting delay or cost, the timescales move out to match, and we may charge for time reasonably spent and capacity held open. We will tell you at the time that we consider a Client Delay to be running, rather than producing it as a surprise on an invoice.

The position

You keep what you brought. We keep what we brought. What we make specifically for you becomes yours once you have paid for it. Everything else in this item is detail on those three sentences.

What this means in practice

Your side. Every right in your Retained Materials, your records and anything you hand over remains yours. What you give us is a royalty-free, non-exclusive permission to use those things purely in performing the Engagement, and it lapses the moment the Engagement ends.

Our side. Every right in our methods, frameworks, templates, checklists, code libraries, tooling and know-how stays with us, together with any improvement made to them. An Engagement moves none of that across.

The Output. Once everything due under the relevant Scope Document has been paid, we assign to you the intellectual property in the Output made specifically for you — or, where an assignment is not legally possible, grant you an irrevocable, perpetual, worldwide, royalty-free licence to use it. Where a piece of Output has our Retained Materials built into it, those are not assigned; instead you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy, modify and maintain them as embedded, for the purpose the Output was supplied for. That licence outlives the Engagement.

Components from elsewhere. Output may contain third-party or open-source components carrying their own licences. We tell you which components and which licences, and your use of them answers to those licences rather than to this item.

Handover. At the close of a delivery Engagement we hand across source code, configuration, credentials, documentation and diagrams, so that you can run and maintain what we built or hand it to somebody else. Technical obscurity is not used here as a commercial lever.

What we take away. Nothing here stops us using the general skill and experience gained on an Engagement, provided your Confidential Material stays confidential and your records are never reused — a commitment stated without qualification at item 16 of the Privacy Policy.

The position

Each side keeps the other's Confidential Material confidential, uses it only for the Engagement, and passes it only to people and subcontractors who need it and who are bound to the same standard. The care applied is at least the care each applies to its own confidences, and never less than reasonable care.

What this means in practice

Four things fall outside the obligation: material already public, or which becomes public otherwise than through a breach of this item; material lawfully known before it was disclosed; material lawfully received from a third party under no restriction; and material independently developed without reference to the disclosure. Beyond those four, disclosure is permitted where compelled by law, by a court or by a regulator, with prior notice to the other side wherever giving it is lawful.

The obligation runs for five years past the end of an Engagement, and runs indefinitely for personal data and for trade secrets. Our working papers stay ours as the record of what we did; the client records inside them stay yours, which item 19 of the Privacy Policy records.

The position

Both sides comply with data protection law. Where the work has us handling personal data for you — records reached during a diagnostic, or personal data moving through a system we build or run — the deciding chair is yours and we act on your instruction, and the two of us sign a written processing agreement meeting Article 28 of the UK GDPR.

What this means in practice

That processing agreement forms part of the Engagement and outranks both this item and the Privacy Policy for the handling it covers. Where we hold the deciding chair instead — your contact details, the administration of the Engagement, our own working papers — the Privacy Policy governs.

You undertake that the individuals whose personal data you put in front of us have been given the transparency information they are owed, and that you have a lawful basis for letting us see it. Our standard processing agreement is available at enquiries@therevenuehouse.uk, and we will consider signing yours instead where its terms suit an engagement of this shape.

The position

Fees are whatever the Scope Document says they are. Fixed-price work is invoiced against agreed delivery milestones, retainers monthly in advance, and time-based work monthly in arrears against a record of hours that we will produce on request. VAT sits on top of every figure quoted, at whatever rate prevails at the time, wherever it is chargeable.

What this means in practice

Expenses. Travel, accommodation and any third-party licence, hosting or subscription cost incurred for you are recharged at cost against receipts, and never without your written agreement beforehand.

Payment. An invoice is payable 14 days after its date, unless the Scope Document fixes some other period, in pounds sterling by bank transfer and without set-off or deduction. Time for payment matters. Where you dispute an invoice honestly, put your reasons to us in writing inside 10 Working Days and settle whatever part is not in dispute on time; the disputed portion then goes to item 32.

Running late. Work between businesses creates a commercial debt. Under the Late Payment of Commercial Debts (Interest) Act 1998 we may charge statutory interest, running at eight per cent over base rate as set by the Bank of England, from the day after an invoice fell due until the money lands — together with the fixed compensation and the reasonable recovery costs that same Act allows. That statutory entitlement is claimed instead of contractual interest, never alongside it.

Non-payment. Where an invoice passes 14 days overdue we may, on at least five Working Days' written notice and without giving up any other right, pause the Work and any Build & Run support until payment arrives. What we will never do is hold your own data hostage to get an invoice paid.

Price movement. A fixed price for agreed scope does not move. A retainer rate may be reviewed once in any twelve-month period on at least 60 days' written notice, and where the new rate does not suit you, you may end the retainer from the date the change would have taken effect.

The position

An Engagement begins on the date in the engagement letter and runs until the Work is finished or, for a retainer, until one of us ends it under this item.

What this means in practice

Ending it because you want to. Either of us may end a retainer on 30 days' written notice, expiring no sooner than the end of any minimum term in the Scope Document. Either of us may end a fixed-scope project on 30 days' written notice, in which case you pay for what has been done and for commitments already made that cannot be cancelled.

Ending it for cause. Either of us may end an Engagement immediately in writing where the other's breach is material and beyond remedy, or is remediable yet goes unremedied for 14 days after being pointed out; or where the other becomes insolvent, enters administration or liquidation, has a receiver appointed, stops trading, or suffers something equivalent anywhere else.

Pausing. We may pause performance under item 16, where a Client Delay is blocking progress, or where continuing would in our reasonable view break the law or put personal data at serious risk. We explain the reason in writing and resume as soon as the cause has gone.

Afterwards. Fees for work done and expenses incurred fall due. Each side returns or destroys the other's Confidential Material, subject to what the law requires either of us to keep and to our working papers. We return or destroy personal data at your election under the processing agreement. We hand over Output paid for in full, with credentials, documentation and diagrams. Where a Build & Run system is affected we will, on request and at our rates then current, provide up to 30 days of transition help. Items 13, 14, 15, 18, 20, 21, 23 and 30 to 33 survive the ending, along with anything else that by its nature should.

The position

Three warranties are given. First, that reasonable skill and care will go into the Work, and that suitably qualified people will do it. That the Output will conform in all material respects to the specification in the Scope Document. And that, as far as we know, the Output — leaving aside third-party and open-source components, and anything you supplied or specified — infringes nobody's intellectual property.

What this means in practice

Where Output does not conform. Tell us in writing inside 30 days of delivery. We will then, at our election and as your sole remedy for that non-conformity, either redo the work or correct the Output within a reasonable period at no further charge, or refund what you paid for the affected Output.

Where the warranty does not reach. It does not cover a defect arising from your Retained Materials, records or instructions; from a change made by you or a third party without our written agreement; from use outside the intended environment or contrary to our documentation; from a fault, alteration or withdrawal in a third-party service the Output connects to; or from your not applying an update we recommended.

What we never warrant. We do not promise that the Work will produce a particular commercial result, revenue figure, conversion rate or return, because those turn on decisions and execution that belong to you. Beyond what is written above, warranties and terms that statute or the common law would otherwise imply are excluded as far as the law permits.

The position

Software is never free of every defect, never continuously available, and never proof against every conceivable attack. We say so here because a supplier who implies otherwise is either inexperienced or being careless with your expectations.

What this means in practice

We give no assurance that a piece of Output will stay compatible with a third-party platform whose interface, terms or pricing changes underneath it. Where a Scope Document depends on such a service, what we owe is bounded by what that service permits us to do. Nothing we deliver is legal, accounting, tax or regulatory advice, and responsibility for your own compliance obligations — including for the records your systems hold — remains with you.

The position

Some liabilities cannot lawfully be capped, and we do not attempt to cap them. Our responsibility stands undiminished for personal injury or death traceable to our negligence; for fraud and for fraudulent misrepresentation; for the title terms implied by statute — the Sale of Goods Act 1979 at section 12, and the Supply of Goods and Services Act 1982 at section 2; and for any other liability that statute puts beyond our reach. Where you deal with us as a Consumer, your statutory rights are untouched by anything here, and items 27 and 28 apply to you.

What this means in practice

Subject to those, and to whatever extent the law permits:

• Neither of us answers to the other for lost profit, lost revenue, savings that did not materialise, lost business or business opportunity, damage to goodwill, or loss or corruption of data — save where data is lost because we failed to take a backup an Engagement expressly put on us — whether the loss is described as direct or as indirect.
• Neither of us answers for indirect or consequential loss, however it arises, whether the claim is framed as breach of contract, as a tort including negligence, as breach of a duty imposed by statute, or on any other footing.
• Our total responsibility across an Engagement is capped at the fees paid and payable by you under the Scope Document the claim arises from, in the twelve months immediately before the first event giving rise to it.

Each of those limits works on its own, so that if one were held unenforceable the others would carry on. A claim must be notified to us inside twelve months of your becoming aware of the circumstances behind it, after which we carry nothing for it. We do not answer for a loss you would have avoided by meeting item 12, keeping your own backups included. This item reflects the level of fees agreed and an allocation of risk that both of us consider reasonable for work of this size, and it was written to be read rather than to be survived.

The position

Two indemnities exist, one in each direction, and both are narrow on purpose. An indemnity written broadly is a liability nobody has priced.

What this means in practice

From us. We will defend you against a third party's claim that Output, as we supplied it and as used in line with the Scope Document, infringes that party's UK intellectual property rights, and we will meet damages ultimately ordered by a court or settled upon — provided you tell us promptly, leave the defending and the settling entirely in our hands, and give reasonable help at our cost. It does not extend to third-party or open-source components, to your Retained Materials or records, to modifications we did not make, or to use outside the Scope Document. Where Output is found to infringe we may, at our election, obtain the right for you to carry on using it, modify or replace it, or end the affected Scope Document and refund what you paid for it — and that is your sole remedy for infringement. The cap at item 20 applies to this indemnity.

From you. You will hold us harmless for loss, damage, cost and expense reasonably incurred where it arises from a breach of item 11; from any claim that our permitted use of your Retained Materials or records infringes somebody else's rights; and from any claim by an individual arising because you lacked a lawful basis or a proper transparency notice for personal data you made available to us.

The position

Neither of us is in breach, or answerable for delay, where the cause sits genuinely beyond reasonable control — natural disaster, flood, fire, epidemic or pandemic and the measures taken against it, war, terrorism, civil disorder, industrial action other than among that party's own workforce, the collapse of a utility or of a public telecommunications service, or an outage at a third-party platform or cloud provider that the party did not bring about.

What this means in practice

The party affected tells the other promptly, mitigates so far as it reasonably can, and resumes at the earliest opportunity. Should the event persist beyond 60 days, the affected Scope Document may be ended in writing by either of us, and you pay for what had been done by then.

The position

We may bring in subcontractors for part of the Work. We stay fully answerable for what they do and fail to do, exactly as if it were our own hand, and we bind them to confidentiality and, where personal data is in play, to data protection terms matching our processing agreement.

What this means in practice

The notice and objection procedure for sub-processors in the processing agreement applies whenever a subcontractor will touch personal data. Neither of us may assign, transfer or charge its rights or obligations unless the other agrees in writing, and that agreement will not be withheld or delayed unreasonably — except that either may assign to a successor to the whole of its business on a merger, reconstruction or sale of substantially all its assets, on written notice.

Each other's people. During an Engagement and for six months afterwards, neither of us will knowingly approach anyone materially involved in it on the other side with an offer of employment or engagement, without the other's written consent. Advertising publicly is unaffected, and so is hiring someone who answers such an advertisement without having been approached personally.

The position

Items 24 to 30 apply once you download, install or use an Application published by THE REVENUE HOUSE LIMITED, and accepting them brings items 01 to 08 and 31 to 33 with them. Where they do not suit you, do not install the Application, and remove it if you already have.

What you receive from us is a revocable permission, personal to you and neither shared nor transferable, to install and run the Application on any device you own or control — for your own use, or for a business's internal use where it was obtained for one — in line with this memorandum, the Application's documentation and the store's rules. The Application and every right in it remain ours; nothing is sold to you.

What this means in practice

You must not copy the Application beyond what normal use and a backup reasonably require; modify, translate, adapt or build derivative works from it; reverse-engineer, decompile or disassemble it, save to whatever extent the law refuses to let that be forbidden — and before relying on that, ask us for the information you are after, because we would rather hand it over; rent, lease, sub-license, lend, sell or otherwise put it in front of a third party, or run it as a service for others; strip out an ownership notice; work around licence checks, store billing or technical protection; or use it contrary to export control or sanctions law.

The position

Some Applications work without an account. Where one is offered, give accurate registration details and keep them current, and be over eighteen to open it. Whatever you create inside an Application — entries, records, targets, configuration and attachments — stays yours. We claim no ownership of any of it.

What this means in practice

Keeping your credentials secure is your responsibility, as is activity carried out under your account, and you should tell us at enquiries@therevenuehouse.uk as soon as you suspect it has been compromised. We may suspend or close an account used in breach of item 28, and we will tell you why unless the law stops us. You may close your account whenever you like, by the routes at item 25 of the Privacy Policy.

You grant us only the limited, non-exclusive licence needed to host, store, process, transmit and display your content so that the Application's features work for you — sync, backup and sharing with people you nominate included. That licence ends when you delete the content or close the account. Responsibility for what you put in, and for holding the right to put it there, sits with you, as does keeping your own copy of anything you could not stand to lose. Where an Application offers an export, it is there precisely so that you are never dependent on us for a copy.

The position

Where an Application has paid features, the money moves through Apple or Google rather than through us. The store is the merchant of record, it bills the payment method attached to your store account, and your card details never reach us.

What this means in practice

• Prices, tax included, are displayed in the store before you buy and charged when you confirm.
• A subscription renews by itself at the price then current until you stop it.
• To stop a renewal, cancel from the subscription settings of your store account no later than 24 hours ahead of the current period ending. Removing the Application cancels nothing, and neither does closing your account with us.
• Any unused portion of a free trial is given up when you buy a subscription, as both stores require.
• Where we change a subscription price, the store's own notice and consent rules govern, and you may cancel before the new price bites.
• Refunds run under the store's refund policy, because the store holds the payment relationship. We can help you raise a request; we cannot process a refund on the store's behalf.

Nothing in this item cuts down the statutory rights described at item 27.

The position

This item applies where you use an Application as a Consumer in the United Kingdom. Nothing anywhere in this memorandum cuts down the rights statute gives you, and where the two appear to conflict, statute wins.

What this means in practice

Quality, under the Consumer Rights Act 2015. Digital content supplied by us must reach satisfactory quality, must suit whatever particular use you flagged to us beforehand, and must answer its description. Falling short may entitle you to have it repaired or replaced and, where neither is possible or neither happens inside a reasonable period, to have the price cut by as much as the whole sum you paid. Where digital content of ours proves defective and harms your device or other digital content you hold, and we fell short of reasonable care and skill, a repair or compensation may be due to you. Citizens Advice and your local Trading Standards service can take that further with you.

Cancelling, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A distance contract for digital content normally carries 14 days from the day the contract concludes in which to cancel and be refunded. That right falls away once supply has started, where you expressly agreed to supply beginning inside the cancellation period and acknowledged that agreeing would cost you the right. In practice both the agreement and the acknowledgement happen inside the store at the point of purchase or download, supply begins at once, and the right will usually have gone. Where supply has not begun, cancel by writing to enquiries@therevenuehouse.uk or through the store's process, and any refund travels back through the store to the method you paid with. These rights sit on top of the store refund policies at item 26.

The position

An Application must not be used unlawfully or towards anything unlawful; to infringe anyone's rights, intellectual property and privacy included; to upload anything unlawful, defamatory or obscene, or anything you hold no right to put there; to transmit hostile code or interfere with the Application, our servers or other users; to reach accounts, systems or records not opened to you; to work around licence restrictions, security measures or store billing; or to assemble a competing product from it.

What this means in practice

Where you breach that materially we may suspend or end your licence, and where the breach is serious we may do so at once. Ordinary mistakes are not what this item is aimed at, and we will say what the problem is before acting wherever the circumstances allow it.

The position

We issue updates that repair defects, tighten security and add capability, and depending on your settings your device may install them without asking. Some are necessary for an Application to keep functioning, and older versions eventually stop being supported.

What this means in practice

Features may be added, altered or withdrawn for good reason — a security problem, a change forced by a platform, or a capability nobody uses — and we give reasonable notice before a change that materially reduces what an Application does. Where we withdraw an Application that holds synchronised content of yours, we give at least 60 days' notice where that is practical, provide a way to export what you have, and arrange a proportionate refund through the relevant store for any paid period not yet used.

Ending the licence. You may end it whenever you like by removing the Application from your devices — remembering that a subscription has to be cancelled separately under item 26. We may suspend or end it where you materially breach this memorandum and, where the breach can be remedied, fail to remedy it in a reasonable period after we ask. Once the licence ends, the grant at item 24 stops and the Application must be removed. Items 24, 25, 30 and 31 to 33 survive. Removing an Application does not by itself remove records held on our servers; item 25 of the Privacy Policy gives the routes that do.

The position

The licence at items 24 to 29 is concluded between you and THE REVENUE HOUSE LIMITED. Apple Inc. is not a party to it, and neither is Google LLC. Apple's own distribution terms require certain points to be recorded, and they are recorded below for Applications distributed through the Apple App Store.

What this means in practice

• Maintenance and support for an Application are not Apple's to provide, and Apple has no obligation to furnish either.
• Should an Application fall short of an applicable warranty, notify Apple: its remedy is to return the purchase price, if any was paid. That return exhausts Apple's warranty obligations so far as the law permits, and every other claim, loss, liability, damage, cost or expense traceable to the shortfall rests with us.
• Apple is not responsible for addressing claims about an Application — product liability claims, claims that it fails to meet a legal or regulatory requirement, and claims arising under consumer protection, privacy or comparable legislation among them.
• Where a third party claims that an Application infringes intellectual property rights, investigating, defending, settling and discharging that claim falls to us and not to Apple.
• You confirm two matters of location and status: that whichever country you are in is neither under embargo by the UK or US government nor designated by either as a sponsor of terrorism, and that your name sits on no applicable list of barred parties.
• Items 24 to 29 are made for the benefit of Apple and the companies it owns. Once you accept this memorandum, Apple acquires — and is treated as having taken up — a beneficiary's right to enforce those items directly against you.

For Applications distributed through Google Play, your download and purchase answer to the Google Play Terms of Service alongside this memorandum; Google stands outside the licence between us.

The position

The items below are the machinery of the agreement. They are dull, they matter, and they are set out in full rather than buried.

What this means in practice

Changing things. A variation to an Engagement takes effect only where both of us have agreed it in writing. We may amend items 01 to 08 and 24 to 33 by publishing a revised edition at this address, which governs your continued use of the site or an Application from the date stated; where a material change affects users of an Application, we give notice in the Application or by email beforehand.

The whole of the bargain. An Engagement — the engagement letter, the Scope Document, any processing agreement and this memorandum — states everything the two of us have agreed on its subject, and it displaces every earlier discussion, proposal and representation. Neither of us relies on anything said outside those four documents, and each confirms as much. That does not limit liability for a fraudulent misrepresentation, and nothing here is intended to.

No partnership. Nothing here makes the two of us partners, co-venturers, agent and principal, or employer and employee, and neither of us can commit the other to anything.

Outsiders. Apple's position at item 30 aside, the Contracts (Rights of Third Parties) Act 1999 confers nothing here on a stranger to this agreement: enforcement belongs to the two of us alone, and we may vary or cancel an Engagement between ourselves without seeking anybody else's agreement.

Where a clause fails. Should any provision prove invalid or unenforceable, read it as narrowed by the smallest amount that would make it good; where no such reading exists, sever that provision alone. The remainder stands untouched.

Not enforcing something. Neither delay nor inaction surrenders a right; only a written statement does. Using part of a right leaves whatever remains of it fully available.

Notices. Put a notice in writing: to us by email to enquiries@therevenuehouse.uk, to you at the address in the engagement letter, or by post addressed to the registered office. Delivery is treated as achieved on transmission for an email sent inside working hours, at nine the following Working Day morning for one sent outside them, and two Working Days after posting for anything sent by post. Serving legal proceedings falls outside this paragraph.

Counterparts. An engagement letter may be signed in counterparts and by electronic signature, each an original and all of them together one agreement.

The position

When something goes wrong, tell us first. Write to enquiries@therevenuehouse.uk with what happened and what outcome you are looking for. We confirm receipt within one Working Day and give a written response, normally inside 10 Working Days.

What this means in practice

Where a written response does not close the matter, senior people on both sides will attempt a good-faith resolution in discussion inside 20 Working Days of the dispute being raised, and will then consider mediation under a recognised scheme before anybody issues proceedings. None of that blocks an urgent application for injunctive relief, or a debt claim on an invoice nobody has disputed. Where you are a Consumer, this item does not restrict your ability to take a claim to court.

The position

This memorandum, every Engagement, and any dispute or claim connected with either — one framed outside contract included — take their governing law from Northern Ireland. Both of us submit to the exclusive jurisdiction of the Northern Irish courts to settle whatever arises.

What this means in practice

Where you are a Consumer, none of that strips away the protection of a mandatory rule in the law of your home country, and proceedings may be issued in the courts of whichever part of the United Kingdom you live in.